Insurance
Will using this product help me qualify for a discounted rates on my homeowner's insurance premiums?
Yes, many insurance companies provide a discount. By utilizing this system to protect and monitor your home from possible flooding reduces risk and increases your insurability. We have a list of insurance partners that offer discounts here. If you do not see your provider, or have further questions please contact your insurance agent directly.
Security System Integration
Yes, the PipeBurst Pro system comes with auxiliary contacts and can be wired into your existing home security system with simple low voltage wiring (wiring not included). We can work with you on the integration, or if you’d rather connect the two yourself, please consult your security system user manual.
Product Installation
We do recommend that a certified and licensed plumber in your state install the PipeBurst Pro Water Valve to ensure proper connectivity. We can also source and recommend qualified plumbers in your area. If you wish to install the system yourself, please check your local plumbing codes for specific information.
If you have a fire suppression system, the water valve should be installed after this line, otherwise it should be installed on the main incoming water line. Make sure that it is installed at the first point after the existing manual shut-off valve. It is also important to mount the valve so that you have quick and easy access to the VIP system in the event that it has been tripped.
System Power Loss and Battery Operations
No, the batteries do not function as a backup. Choose either batteries or AC power when setting up your system. Do not place batteries in the wireless sensor if you are using AC power as the batteries could corrode and cause damage to the wireless sensor.
The PBP System will go into an alarm within 24 hours and flash red LED 1 & 5. The water will also shut off and LED 3 will be red.
AA batteries – either Alkaline or Lithium.
Water Valve
Yes, using the manual handle does not affect the reliability or integrity of the actuator.
Yes, the flood protection will still function.
Yes, it is actually an extension cord.
Yes, our actuator housing is rated to NEMA 6P (Waterproof) and NEMA 7D (Ignition safe). It can even run under water!
Yes, we recommend you install the water valve after all fire suppression lines.
Water Sensors
It only takes a small amount of water (like a small puddle) to activate the system. We strategically place sensors at the lowest points in the highest-risk locations so we are able detect leaks as early as possible.
Yes, gold-plated sensor pins are located on the underside of the wireless sensor.
Yes, you can connect a SideKick splitter to the wireless sensor and then add more than 1 wired sensor to the wireless sensor. It is also possible to split SideKick splitters.
Wired sensors typically are available in lengths of 5 feet and 20 feet.
They are a Normally Open circuit.
Remote Control and Repeater
No, the Remote Control can do this from time to time. It just means that it does not know the water valve’s current valve state. To fix this, just tap the button one time and the light should go back to the current water valve’s state. Or it will eventually fix itself once the Pro4 System sends out a water valve’s status update.
Yes, you can use up to 7.
No, you must connect to AC power, but you can use batteries as backups.
Yes, up to three hops.